Who buys it
Websites and messaging channels with many repetitive questions.
What you deliver
- An approved question-and-answer base
- A configured chatbot with handover rules
- A monthly review of unanswered questions
How to deliver it, step by step
- Collect the real questions and approved answers.
- Choose a tool that fits the channel and budget.
- Configure the bot to answer only from the knowledge base.
- Test with real scenarios, including tricky ones.
- Review conversations monthly and update answers.
Tools to start with
See alternatives in the AI tools directory.
Validate demand before selling
Offer the service to two or three businesses at a pilot price and measure the result before and after (time saved, calls, replies, sales). Use our guide Validate an AI business idea in 30 days.
How to charge
Setup $300–1,500, then $80–300/month. Combine a one-time setup with a monthly plan when the service needs updates. Test your numbers in the financial simulator and read how to price an AI service.
Indicators to track
- Share of questions resolved
- Handover rate
- Customer satisfaction
Common mistakes and risks
- Letting the bot give medical, legal or financial advice
- No human handover
- A knowledge base that is never updated
Starter prompt
Replace the [brackets] with your details and review every output before it reaches a client.
You are the assistant for [COMPANY]. Answer only from the knowledge base below. If the answer is not there, say you will pass the question to a team member. Never give medical, legal or financial advice. Keep replies to three sentences. Knowledge base: [TEXT]
