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Customer serviceEasy

Internal knowledge base

Gather scattered team information (procedures, prices, contacts) into one searchable knowledge base.

Who buys it

Teams whose know-how lives in heads, chats and old files.

What you deliver

  • A structured knowledge base
  • Procedure sheets for key tasks
  • Ownership and update rules

How to deliver it, step by step

  1. Interview key staff and collect documents.
  2. Define the structure and naming.
  3. Write procedure sheets with steps and documents.
  4. Load everything into one tool.
  5. Assign owners and a review date for each page.

Tools to start with

See alternatives in the AI tools directory.

Validate demand before selling

Offer the service to two or three businesses at a pilot price and measure the result before and after (time saved, calls, replies, sales). Use our guide Validate an AI business idea in 30 days.

How to charge

$300–1,000. Combine a one-time setup with a monthly plan when the service needs updates. Test your numbers in the financial simulator and read how to price an AI service.

Indicators to track

  • Questions asked to managers
  • Onboarding time for new staff
  • Pages reviewed on time

Common mistakes and risks

  • Copying outdated documents
  • No owner per page
  • Sensitive data without access control

Starter prompt

Replace the [brackets] with your details and review every output before it reaches a client.

Turn these interview notes about a procedure into an internal fact sheet: purpose, numbered steps, documents needed, common mistakes and who to contact. Notes: [TEXT]
Prices, budgets and timelines are indicative orders of magnitude for an international audience. Adjust them to your local market and check official sources before any decision. No income is promised.

Go further

Turn the idea into a business.

The Business Launch System helps you test it and set it up. The Self-Funding Client System helps you find clients. Both are fill-in Word systems.

Pages from Business Launch System, Module 1